Shipping, Returns & Cancelations

Shipping

All items are shipped from stock unless otherwise stated and will be shipped within 2 working days unless otherwise notified before purchase.  We use a selection of couriers to deliver your order and depending on value and destination. For higher value orders we may use a tracked service which will allow you to follow your delivery.  Following dispatch we expect UK orders to be delivered within a maximum of 10 working days from the date of dispatch with the average delivery time being 2 working days.  For international orders, we expect delivery within a maximum of 20 working days with an average delivery time of 5 working days.  Orders not delivered within this time and not tracked will be treated as lost and a replacement dispatched where appropriate.

We will dispatch to the address given at the time of ordering and it remains your responsibility to ensure that this is correct.  Delivery by us to the address given on the order is deemed to be full delivery.

Returns & Refunds

You have 14 days from the date of receipt to inform us if you wish to return an item for any reason.   If the item is faulty or incorrect then we will refund the cost of the item or replace it along with the cost of return postage by an equivalent means to which the item was originally dispatched.  If you decide to return the item for any other reason then you are fully responsible for the costs of shipping and are responsible for the safe return delivery of the item to us.  Items returned in a clearly used or inappropriate state will not be refunded.

Order Modifications & Cancelation

You may request changes to your order or full cancellation of your order up to the point at which your order has been dispatched as marked by an email and a change of order state within your account on this site.  To change or cancel an order please contact us.